Enter Cancellation Reasons

Explanation

This activity is used to enter reasons why an order or order line is cancelled. This mandatory task is to be performed by a system administrator or equivalent person.

Cancellation reasons allow you to analyze why orders or order lines have been cancelled. For example, if cancellations are initiated by the customer, supplier or your own company. You can also specify in which business objects a particular cancellation reason is used. Additionally, you may use cancellation reason as selection criteria when removing old records from the database.

Once saved, the cancellation reason ID cannot be modified, but you can modify the description.

Prerequisites

This activity has no prerequisites.

System Effects

As a result of this activity:

• A cancellation reason is entered and can be used when canceling orders, order lines, RMAs, or RMA lines.
• Cancelled orders and order lines can be analyzed.
• Cleanup of customer orders can be selected based on cancellation reason.

Window

Cancellation Reasons

Related Window Descriptions

Cancellation Reasons

Procedure

To perform this activity, follow these steps:

1. Open the Cancellation Reasons window.
2. Create a new record or search for an existing one.
3. In the Cancellation Reason field, create a new record or search for an existing cancellation reason.
4. In the Cancellation Description field, enter or edit the full description.
5. Optionally, select the Blocked for Use check box if you want to block the usage of a particular cancellation reason.


6. In the Used By field select the applicable business objects from used by list.


7. Save the changes.