Enter Maintenance Service Line
Explanation
This activity is used to define maintenance service lines
for objects of type EQUIPMENT and CATEGORY.
Prerequisites
- Sales parts should be defined in IFS/Inventory.
- Customers should be defined in IFS/Enterprise.
- Work types should be
defined in IFS/Basic Data for Maintenance.
- Service level agreements (SLAs) and agreement
invoice rules should be defined in
Service Contract Basic Data.
- If you are planning to use alternative customers
they should be enter in
Service Contract/Additional Customers.
System Effects
As a result of this activity a new maintenance service
line will be created.
Window
Service
Contract
Related Window Descriptions
Service Contract
Service Contract/Services
Procedure
- Open the
Service Contract window and
query (F3) for the service contract for which you want to define service
lines.
- Click the Services tab and create a new record
(F5).
- Enter a brief description of the service line in
the Description field.
-
Enter the Work Type which will serve as default values for work
orders based on this service line. You may enter % in the Work Type
field if the work type is to be decided later.
- Select the Use on Fault Report check box to
indicate that this service line should be displayed in the List of Values
when connecting to a work order. Clear the check box if the service line should be invoiced or used in PM actions.
- Enter the time period for which this service line is valid in the
Date From and Expiry Date fields.
- Enter values in the following fields to determine
how the customer should be invoiced: Invoice Rule ID, Invoice Type and
Cap Price.
- If you selected Fixed Price
as the invoice type in
the previous step, enter values in the Sales Part No field and Price field
located
under the Fixed Price Execution area. The values will be applied to the work
order.
- If the service contract is to be
invoiced as a whole (i.e., according to an invoice plan), enter the sales part number to be invoiced in the
Sales Part No
field found under the Periodic Prices area. Additionally enter an alternative
customer if the service contract is to be paid for by a different customer.
- Optionally, enter values to Benefit Rule and No. of Inclusive
WOs.
- If you selected Price Override or Price Override per Period
as the benefit rule, enter a value in Ovrd. Inv. Rule ID.
- Save the information (F12).